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At Just Jewel, we value your experience above all else. Whether you have a question about our 18K Gold PVD Plating or need assistance with an existing order, our concierge team is here to assist you.

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All product images shown on our website and social media are for reference purposes only. Slight variation in color, shine, or finish may occur due to lighting, screen resolution, or photography. To ensure transparency and avoid misuse, unboxing video is mandatory for any claim regarding damage, wrong product, or missing item. The video must be recorded clearly from the start of opening the sealed package without any cuts or edits. Customers must share the unboxing video proof on our WhatsApp within the specified time after delivery. Claims without proper video proof will not be accepted under any circumstances. Refund or replacement will be processed only after our team verifies the shared proof. Amount refund or product replacement decision will depend on the verification result. We request all customers to carefully read our Privacy Policy, Refund Policy, and Terms & Conditions before purchasing any product from Just Jewel. By purchasing from Just Jewel, you agree to follow all our policies and guidelines. Just Jewel reserves the right to refuse any claim that does not meet the above conditions.

Return accepted within 7 days only if product is unused, with original packaging & unboxing video proof required, We collect customer details only to process orders and improve service; your personal information is securely protected and never sold to third parties, and by using Just Jewel you agree to our Privacy Policy.