Shipping Rates & Policies

At JUST JEWEL, we are committed to ensuring your satisfaction. If you receive a defective product, we offer a hassle-free return process. However, please note that only defective products are eligible for returns. All other products are non-refundable.

Defective Product Returns:

If you receive a product that is damaged or defective, you can request a return by following these steps:

Video Recording: Record a clear video of the damaged or defective product as soon as you receive it. The video should clearly show the issue with the item.
Send Video via WhatsApp: Share the video with our customer support team on WhatsApp at +91-7211-130707 for review.
Contact for Review: Our team will review the video and contact you directly within 2-3 business days to confirm if the return is approved.
Return Approval & Refund: Once the return is approved, we will guide you on how to return the product. Upon receiving and inspecting the returned product, we will process your refund within 5-7 working days.

Non-Refundable Products:

All products are non-refundable, unless they are found to be defective or damaged upon delivery.
This includes earrings, customized jewellery, and items on sale or clearance.

This return policy clearly outlines the steps for defective product returns, the requirement for a video submission, and the non-refundable products, ensuring transparency for your customers.

Delivery Time Estimates