Shipping Rates & Policies

At JUST JEWEL, we are committed to ensuring your satisfaction. If you receive a defective product, we offer a hassle-free return process. However, please note that only defective products are eligible for returns. All other products are non-refundable.

Defective Product Returns:

If you receive a product that is damaged or defective, you can request a return by following these steps:

1. Video Recording: Record a clear video of the damaged or defective product as soon as you receive it. The video should clearly show the issue with the item.
2. Send Video via WhatsApp: Share the video with our customer support team on WhatsApp at +91-7211-130707 for review.
3. Contact for Review: Our team will review the video and contact you directly within 2-3 business days to confirm if the return is approved.
4. Return Approval & Refund: Once the return is approved, we will guide you on how to return the product. Upon receiving and inspecting the returned product, we will process your refund within 5-7 working days.

Non-Refundable Products:

• All products are non-refundable, unless they are found to be defective or damaged upon delivery.
• This includes earrings, customized jewellery, and items on sale or clearance.

This return policy clearly outlines the steps for defective product returns, the requirement for a video submission, and the non-refundable products, ensuring transparency for your customers.